Buyers Frequently Asked Questions
Please call 1-800-466-3836 for any clarification.
Please also understand that stated terms in the Auction Catalog or on LiveAuctioneers.com supercede anything written here.
What is your Auction Guarantee?
All items purchased which already carry a Certificate of Authenticity from our list of approved authenticators, or are sold as 'contemporary' or as 'decorative' are sold ‘as-is’. Items without previous authentication carry a 30 day authenticity guarantee from the date of the auction to paper by an approved authenticator. If you authenticator of choice is not listed, contact us prior to the sale of an item to seek our approval to use that authenticator. Please keep in mind that this guarantee is from the date of the auction, and not from the date you receive it - per Kentucky Auction Law we are required to pay all consignors in 30 days (or less) from the date of the auction. After that 30 day period, no returns or adjustments can be made without consignor approval. This guarantee is fairly liberal with regards to competition in the marketplace however it is strictly adhered to for the reasons stated above. We cannot provide a guarantee beyond this 30th day after the auction date without prior agreement from the consignor to extend such guarantee!! If this is an issue for you, DO NOT BID, or bid only on items which already carry Certificates of Authenticity from your authenticator of Choice!
Do you accept returns?
We only accept returns on items for issues of authenticity. Returns due to buyer’s remorse, condition, or for any other reason are strictly denied. All items sent for returns must be done so within 30 days of the date of the auction, and MUST be accompanied by a letter from the authenticator used.
Do you publish a catalog? If so, how can I get one?
We publish a Catalog for each of our listed floor sales. You may receive a catalog by subscribing for an annual fee or by purchasing individual sale catalogs. Registered bidders automatically receive a copy of the next sale catalog for free. Digital Versions of our Catalogs are available for free through our website. We do have a limited supply of 'complimentary' catalogs available for new customers before each sale. We do not publish a catalog for our 'internet-only' auctions.
Do you publish prices realized? If so, how can I get them?
Yes, we publish a ‘Prices Realized’ list, however it is not published until after the settlement of all lots from a sale. Registered Bidders and Catalog Subscribers automatically will receive a copy of the ‘Prices Realized’ list or you may purchase a copy via our website for a nominal fee. The printed list always ships with the publication of the next auction catalog. A (mostly) accurate permanent record of sale prices is visible at liveauctioneers.com with free registration.
This is my First Auction, How can I bid?
In order to bid, you must first register. Live Floor Bidders may register at any time the day of the sale. Phone and Absentee bidders please register at least a week ahead of the sale to ensure that you will be contacted appropriately or have your bids executed. Internet bidders may register at any time up to the date of sale, but you may be subject to pre-qualification if you are unknown to us.
Is there a Buyer’s Premium?
As of 2016, our Buyer's Premium is set at 19%, with a discount of 4% for payments made via Check or Money Order. However, these percentages are subject to change at any time, please read the terms of the individual auction you are interested in for best accuracy.
Do I need to Pre-Qualify?
Pre-Qualification may be required for first-time bidders through our Internet, Phone, or Absentee bidder programs. Pre-Registration for Firearms Sales by Federal Firearms Licensees - both Type 01 Dealers and Type 03 Curio & Relic Collectors is highly recommended as we do check License numbers with the BATFE.
Are there any special requirements for your (future) Firearms Auctions?
Bidders for our Firearms Auctions, regardless of status or FFL licensing, are required to Pre-Register. All legal requirements for possession of a firearm in the State of Kentucky or the location of Sale must be met for the type of firearm purchased. BATFE Form 4473 or Form 3310.4 may be required at time of sale. We do check FFL license numbers with the BATFE. Return here regularly as we update our Firearms Auction Policy.
What do I pay and how can I pay?
You may pay for your purchases via Cash, Personal Check (with Bank Letter of Credit), Visa, Mastercard, American Express, Discover, or PayPal. You pay the total ‘hammer price’ for each lot won plus Buyer’s Premium, Sales Tax (where applicable), a small 3% service charge for Credit Card or PayPal Purchases along with any calculated Shipping & Handling. Sales Tax is not paid on items shipped out of state.
Do you offer ‘Layaway’ or issue ‘Credit’ for items purchased at auction?
Please contact us at 1-800-466-3836 to discuss any ‘layaway’ or ‘credit’ requests well in advance of a sale. No Credit or Layaway privilege will be extended the day of the sale or after a sale. Failure to pay WILL result in you being barred from future participation in our sales, if applicable a dispute will be filed with LiveAuctioneers.com and we will share our experience with you with fellow auction houses. So, in other words, if you can't afford to pay for an item at time of bidding, it's probably not a good idea to bid on it without prior approval from us.
Do you ship?
Yes. We provide shipping services for our winning bidders. It is at our sole discretion the manner in which the items will be shipped, and the winning bidder is responsible for Shipping & Handling charges we may deem necessary. All liability for damage or loss during shipment is born by the winning bidder. If you are sending items out for authentication, we highly recommend requesting Express Service. We have had many questions over the last few auctions from newer customers regarding shipment methods. We ship using the following criteria: All shipments are sent via USPS Priority Mail or better. All Shipments will require a Signature at minimum for delivery. Weight and fragility are considered when calculating S&H fees. We no longer automatically insure Domestic shipments and International shipments MUST be insured. We use a USPS labeling system which automatically emails the recipient when the label is printed. It can be a day or two longer between the print time and the date of actual mailing. Tracking Numbers for Insured/Registered supercede any numbers automatically generated by the USPS labeling system we use. For updated tracking numbers, feel free to contact us.
If you would like expedited shipment, please notify us at time of payment for an adjusted total. If you wish instead to pick up items at our Mount Sterling, Kentucky Auction Gallery, you may make an appointment to do so. If you wish to utilize a 3rd party shipper, you may make arrangements to do so. Firearms only shipped to licensed FFL holders.
Do you accept Sales-Tax Numbers?
Yes, we accept in-state as well as out-of-state Sales Tax ID Numbers. A requirement to fill out a Resale Certificate is necessary to avoid Sales Tax. No Sales Tax will be charged on items shipped out of state.
The Artifact Company · Mount Sterling, Kentucky · 40353 · 1-800-466-3836
Alexander C. Przygoda - KY #AHO3486
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